Know where to go to get the care you need
Wilson Medical Center produced this chart showing which kind of health care facility people should seek depending on their needs and symptoms.
Knowing where to go to get the care you need can be confusing — especially now. Efforts to slow the spread of COVID-19 have resulted in many new practices for hospitals, outpatient centers and medical offices. As we move forward, life — and health care — will look different, but Wilson Medical Center’s commitment to providing a broad range of health care services won’t change.
As always, it is important to seek out the right level of care.
Use your primary care provider during normal business hours for non-emergent conditions or symptoms.
Your primary care provider knows your medical history and should be your first line of defense for any illness or disease that isn’t a medical emergency. Think cough and cold, flu, upset stomach, chronic conditions like diabetes or high blood pressure and more. The provider should also be your regular resource for preventive care, including annual wellness visits, routine vaccinations, smoking cessation, diet and exercise consultations and more.
It is safe to visit your primary care provider, but he or she will ask that you wear a mask during your visit. This helps to protect you, staff members and other patients. You may also notice that there are fewer people in the office, and that’s OK. Many providers are intentionally spacing patient visits to support social distancing measures.
Your provider may be offering telehealth services during this time in an effort to support social distancing while continuing regular patient care. Providers offering telehealth may do your visit over the phone or through videoconferencing. Check your provider’s website or call the office to determine if telehealth is available and appropriate for your needs.
URGENT CARE, WALK-IN CLINICS
Use an urgent care or walk-in clinic for moderate and/or worsening symptoms when prompt primary care is not available or after normal business hours.
Using an urgent care or walk-in clinic is a great option if your primary care provider is not readily available or if it is after normal business hours and your primary care provider’s office is closed. Urgent care locations and walk-in clinics commonly treat people for cough and cold, flu, ear infections and allergies, skin conditions, minor injuries and more. Some urgent care centers or walk-in clinics have X-ray capabilities on site as well.
It is safe to visit urgent cares and walk-in clinics, but they will ask that you wear a mask during your visit.
Your local urgent care or walk-in clinic may also be offering telehealth services.
Use your nearest emergency room for any medical emergency.
If you are experiencing symptoms of a heart attack or stroke, have shortness of breath or are experiencing another medical emergency, call 911 or go to your nearest emergency room.
To help prevent the spread of illness, you will be screened for fever and other symptoms of respiratory illnesses when you arrive. You will also be asked to wear a mask. It is important that you wear your mask until you are instructed to remove it by a staff member or until you are discharged.
It is critical that you seek emergency care if you are experiencing a medical emergency. We have procedures in place to protect the health and safety of our patients, staff members and visitors. Our standard infection prevention protocols help in preventing the spread of infectious diseases, including COVID-19, year-round. It is safe to come to the hospital, and your life, or the life of a loved one, may depend on prompt emergency treatment.
Prioritizing your health and the health of your loved ones is important. By seeking out the appropriate level of care, taking advantage of telehealth visits when appropriate, getting a COVID-19 vaccine, following guidance from the Centers for Disease Control and Prevention for wearing a mask and practicing smart social distancing, you are making communities healthier.
Theresa Dix is chief nursing officer at Wilson Medical Center.
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