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COVID-19 RECOVERY

Nash County opens COVID-19 call center

Posted on February 26, 2021

Local news
The Claude Mayo Jr. Administration Building is shown in a Nash County government photo.

Contributed photo

The Claude Mayo Jr. Administration Building is shown in a Nash County government photo.

lkay@springhopeenterprise.com | 252-265-8117

NASHVILLE — Nash County’s new novel coronavirus call center is up and running.

Residents who have questions concerning COVID-19 vaccinations or who need general information can dial the county’s COVID-19 hotline at 252-462-2079 to reach the call center.

The hotline began as an automated message, but now, callers can choose to speak to a live operator based in the Claude Mayo Jr. Administration Building in downtown Nashville.

Assistant County Manager Stacie Shatzer has worked to create a local information clearinghouse since the pandemic began.

“The COVID call center was a vision of Zee Lamb, county manager, and weeks of work have made it a reality for our citizens,” Shatzer said. “We are so glad to offer this service to residents who just want to speak to someone, a human being, and get their questions addressed or the assistance they need to get ready to be vaccinated.”

The center isn’t just for vaccine information. Operators can also help eligible residents register for the vaccine and place them on the county’s waitlist.

The call center opened on Monday, although planning and preparation have occurred since January.

By late afternoon of opening day, operators had received more than 170 calls, mostly from people 65 and older who wanted to join the waitlist.

Shatzer credited the many county employees working behind the scenes who are responsible for ensuring the call center’s success.

“Our talented team with diverse backgrounds from information technology, the health department, human resources, senior services and parks and recreation are making this happen,” Shatzer said.

The COVID-19 call center is open from 8 a.m. to 5 p.m. on weekdays.

Anyone eligible to receive a vaccine in Nash County can call the COVID-19 hotline at 252-462-2079 or visit www.nashcountync.gov to register for a vaccination clinic.

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