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Wake Forest Power seeks customer feedback via online survey

Wake Forest Power is inviting its customers to share their thoughts, opinions. John Trump | The Wake Weekly

WAKE FOREST — Wake Forest Power is inviting its customers to share their thoughts and opinions on WFP programs and services by completing a brief survey. Available at, the questionnaire takes about 10 minutes to complete, a news release says.

Conducted by the Maru Group, a professional research firm, the survey is designed to determine customer satisfaction regarding their electric utility service. All responses are anonymous, and customer feedback will be used to help WFP identify opportunities to improve its programs and services.

For more information, email Customer Service & Outreach Manager Andrew Brown Jr.,

A division of the town of Wake Forest, Wake Forest Power is a public power utility that strives to provide uninterrupted electric service to nearly 7,000 residential and commercial customers, town officials say. 

WFP crews operate and maintain more than 40 miles of overhead primary lines and 110 miles of underground primary lines. They regularly refurbish or rebuild electric lines that show signs of wear and upgrade facilities where electric load has grown. WFP customers get dependable electric service 99.9% of the time, the release says.